Need support? We can help!
Atellani warrants that your BRID Air Purifier will be free from defects in material or workmanship for two (2) years from the date of purchase provided that you have used original BRID filters as listed in BRID User Manual. Within the first 30 days of purchase Atellani will replace a defective unit at no charge to you and reimburse any shipping charges. After 30 days, Atellani's sole obligation and liability under this Warranty is limited to repairing or replacing (at its sole discretion) a defective unit and paying the freight cost of returning the unit to you. Replacement products may contain new or refurbished parts. This warranty does not apply to devices damaged by misuse, accident, electrical disturbance or normal wear and tear. BRID is not designed for or warranted against damage from use in areas subject to extreme temperature, excessive moisture, or other inherently hazardous environments.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are
accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will
inform you of this as soon as possible and give you the option of reconfirming your order at the correct
price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel
and you have already paid for the goods, you will receive a full refund.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
All orders ship Monday through Friday from Milan, Italy. Processing takes 1-5 working days for Standard
shipments and 1-3 working days for Express shipments.
Standard > 2-8 working days
Express > 1-3 working days
Delivery times may vary depending on local customs.
Cancel and adjustments
Let us know right away, and we'll do our best! Email us and
we'll get back to you as soon as possible.
Unfortunately we're unable to make any changes once your order has left our warehouse, but we can help you with everything else.
Shipping rates vary depending on the country. All orders are shipped from Milan, Italy.
Please note that we take no responsibility over import taxes. Import taxes may vary from country to country, check your country's regulations before placing an order.
- Personalized items may take 5-7 days to process.
- Orders placed after 7am cst on friday will process the following monday.
- The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
- We're not responsible for courrier shipping delays.
- Customs fees and duties are the customer's responsibility.
- Our courriers do not ship on weekends and Italian public holidays.
Returns and refunds conditions:
- If you are unsatisfied with your purchase for any reason, you have 30 days from the date of shipment to request a full refund. Refunds will exclude shipping charges.
- To request a return authorization, please contact our Customer Service at firstname.lastname@example.org.
- You must return BRID in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
- Shipping and handling charges are not refundable and you are responsible for, and must prepay, all shipping charges.
- Atellani retains the right to either refuse acceptance of the return or charge you a restocking fee of 20% of the original price of the product(s) or the retail value of the missing parts and accessories.